FAQ
FAQ
Direct answers to the questions we hear most — credits, billing, publishing, your data, and waiting times.
Short, self-contained answers to common questions. Each one stands on its own, so you can jump straight to what you need.
Credits & billing
- How do credits work on the free plan?
- Do my credits expire?
- Why was I charged several times for one reel?
- What does a reel cost?
- My credits ran out mid-generation — is that money gone?
- How do I buy more credits?
- How do I cancel my subscription?
- Where do I find my invoices?
- Can I get a refund, a trial, or my money back?
- Is deleting my account the same as canceling?
Your data
- I deleted something by accident — can you restore it?
- What's in my data export?
- What happens to my cloned voice? Do you train AI on my content?
Publishing
- My post says "scheduled" but never went out.
- What's the difference between review and automatic publishing?
- I can't connect a channel.
Voice, quality & waiting
- Why doesn't my content sound like my brand?
- My interface is English but my posts come out in another language.
- I clicked create and nothing happens.
A note on prices. Where a price or limit matters, the app shows it to you before you confirm — that figure is always the source of truth. These answers explain how charges work rather than repeating numbers that can change.